The action which Quentin performed by acting as an impostor in other to illegally obtain information is called identity theft.
Fraudulent action performed by using using a false identity to obtain sensitive information from persons or clients is usually referred to as identity theft.
It is usually performed by designing a clone identity which is similar to that of the actual service provider or organization, this allows them to deceive clients and interact with them thinking they are relating with their service provider.
This then allows clients feel free to send sensitive information requested from them.
Therefore, Quentin falsely acted as being platinum bank, which allows him to obtain sensitive details from the customer who thinks he's in talk with platinum is an act of identity theft by Quentin.
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