Answer :
IT Support professionals measure success through;
- Using the SWOT analysis.
- Customer satisfaction.
- Resolution time.
- Response time.
How do One measure success in information technology?
IT success is known to be one that can be achieved by excelling in a lot of aspects such as:
- Operational excellence.
- Delivering new functionality.
- keeping costs in line, etc.
By using the four method above, one can know if IT is succeeding or not.
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