Answer :
The personality trait of good salesperson that shows s/he cares about their customers, their issues, and their problems is Empathy.
What is Empathy
Empathy refers to the ability to feel or resonate with the feelings of others in such a way that you fully comprehend the pain the person is going through.
Empathy is described in three ways by Goleman and they include the following;
- Cognitive Empathy: the ability to understand another's perspective.
- Emotional Empathy: the ability to physically feel what another person feels.
- Empathic Concern: the ability to sense what another needs from you.
For a good salesperson, cognitive empathy is of paramount interest. This is because it enables the salesperson to fully understand the customer and hence the person can pitch his/her product in such a way as to convince the customer to by.
By doing so, the customer feels the salesperson has put himself in their shoes and this makes it easy to trust them.
Learn more about Empathy at https://brainly.com/question/20047598
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